Trustindex verifies that the original source of the review is Google. I had 3 options for roofing and decided to use Stratus based on a friend who recently had his roof done, as they say, "word of mouth". Christiaan my estimator was great, he sent me the quote and walked me through the process. One great thing about this company is that their customer service is excellent! They are responsive and truly want to make things right. That is a rarity. When they finished the roof, it was not to my satisfaction, there were many areas that did not look adequate, and I was worried, the company sent out a few of their leads and determined that yes indeed they should fix the issues I was not happy with. They went above and beyond to make sure my roof was fixed properly. I want to give them 5 stars, but I am concerned about areas of the roof that are coming up on the edges of the roof, but I do believe that may be the material and they assured me would correct itself over time with heat, so we shall see. But they also mentioned I could call them, and they would come out and look at it. Christaan was instrumental in helping me with the issues and never once was rude or nasty about it. Everyone was a delight to work with and I would highly recommend this company for roofing needs. They value their customers, are reasonably priced and know how to make a customer feel respected and heard, and not taken advantage of, as I mentioned, a rarity. Thank you all for providing outstanding service! You all deserve a pat on the back, truly. Keep that up, it means A LOT.
